Frequently Asked Questions
At Baby Express, our breast pumps are designed to suit modern busy mothers. Convenience and portability is our top priority. As small and simple as it may seem, our breast pumps definitely don't lose out in terms of features. Keeping it simple to operate while covering all the essential needs. And not compromising on the quality. Breastfeeding cannot be made any much easier. If you have any more questions, please feel free to WhatsApp us at +65 9720 7388!
General
Baby Express is a Singapore registered company, founded by a Singaporean mother. Our products are mostly made in China; in factories with accredited international quality certifications and meet all safety standards as required. We also run additional quality control test and local checks before dispatching our products
Also tested and used by ourselves for quality assurance! 😉
To assist our mothers better, Baby Express team has started our journey on being a Lactation Consultant.
We believe that every breast pump that is available in the market are good pumps. Similar to clothing, every brand works differently for everyone. We believe that there is no one pump that fits all.
At Baby Express, being a working and breastfeeding mother ourselves, we understand the needs of Singaporean mothers better. We keep the essential functions of a breast pump and simplified the whole operating part. Making it user friendly, compact and convenient for modern mothers.
'Hospital grade breast pump' is a term used to describe the breast pump being a closed system, where breast milk does not come in contact with the motor. Thus making it suitable for multiple users. Most of the breast pumps also comes with a wide range of suction level which can better cater to the general public.
All our breast pumps are closed system, making it suitable for multiple users, and have suction levels ranging from 5 to 9 choices.
We now provide breast pump consultation services. You can choose to come by our showroom to learn more about our breast pumps from us or simply speak to us!
WhatsApp message preferred
General enquiries : +65 9720 7388
LC support (BE users only) : +65 8821 6488
Address:
38 Ang Mo Kio Industrial Park 2, Singapore 569511
(Kindly contact us, WhatsApp message preferred, at +65 97207388 to make an appointment)
Monday to Friday 9am to 5pm
2nd Saturday of the month 11am to 5pm
To assist our mothers better, Baby Express team has started our journey on being a Lactation Consultant.
The warranty period for all products starts from the date of purchase or item received, whichever is later. For any breast pump purchase made before the birth of your baby, you would need to upload your proof of estimated due date; doctor's card, or baby scan. Do note that we only allow a maximum of 5 months advance purchase.
Kindly register your product within 7 days upon purchase and upload your baby's edd to postpone (breast pump only) the start of your warranty.
Yes, you can now head down to our showroom to learn more about our breast pumps.
Address:
38 Ang Mo Kio Industrial Park 2, Singapore 569511
(Kindly contact us, WhatsApp message preferred, at +65 97207388 to make an appointment)
Monday to Friday 9am to 5pm
2nd Saturday of the month 11am to 5pm
Alternatively, you can just reach out to us online for assistance too!
WhatsApp message preferred
General enquiries : +65 9720 7388
LC support (BE users only) : +65 8821 6488
General door-step delivery : within 3 working days
Express delivery : within 24 hours
(Kindly contact us to make the necessary arrangement before placing order)
For more shipping information, please refer to our Order & Shipping page.
Unfortunately, we would not be able to refund or exchange any breast pump that is opened. If you are unsure about the flange size fitting, please speak to us to find out more before making a purchase. Alternatively, head over to our retailers to pick up a nipple ruler to check out your size before proceeding to make a purchase.
As suction pressure is very subjective to individuals, we are unable to make any exceptions due to this. However, do note that the start of your pumping journey may not be as smooth as you think. It is normal to feel sore at the beginning, but not cause any injury.
For BE user assistance, please whatsapp message our LC at +65 8821 6488 for assistance.
To have a smoother pumping experience, having a flange that fits nicely onto your nipple will help prevent some unnecessary discomfort/pain.
We recommend that you measure your nipple nearer to due date, or in the last trimester as nipple size may change. It may also change during the course of breastfeeding.
You can use a ruler to measure the diamater, add 2-3mm to the nearest available flange size. That is the general guide on the size to use. Alternatively, you can download our printable nipple ruler here or head down to any of our retailer to obtain 1.
No purchase required.
BE Mini X
Each set comes with a piece of silicone flange at 24mm. And 27mm sold separately.
BE Free
Each set comes with a piece of silicone flange at 24mm and 27mm.
For smaller sizes, you can pair with our flange inserts
Our BE Mini X is compatible with wide neck bottles such as Avent and Spectra. For BE Free and BE Nude, milk is pumped directly into our collection cups and would need to be poured into storage bottles or milk bags for storage.
For other brands, please check out our bottle adapters for more information.
For Hegen bottles, pair it with their wide neck adapters.
Or pump directly into almost any milk bag with our milk bag clips.
All our pump parts can be steamed, boiled and UV sterilised.
Wiping the pump motor, especially the bottom, after use, with a damp cloth is also a good practice to keep your pump motor clean.
Note :
It is completely normal for pump parts to turn yellow when using a UV steriliser. This is due to the absorption of the UV pigmentation.
Do not flip motor and squeeze damp cloth while cleaning. Water droplets may enter the internal part through the air vent and damage it.
We sell our pumps individually to allow mothers to choose their own style of pumping. Some mothers prefer to pump 1 side at a time and some stay-at-home mothers who latch would only need 1 pump. Or simply just buy 1 to try out first and if it works great for you, you can always get another!
If you intend to exclusively pump, we would recommend that you get a pair as it helps to save time.
However, an alternative would be pairing the breast pump with our silicone milk collector or simply using a breast shield.
We highly recommend following the safety and hygiene guide provided by W.H.O. and CDC. They recommend all pump parts be washed thoroughly and sterilised before/after every use. This would help protect babies from germs.
Do note that refrigerating pump parts does not stop bacterial growth. Babies can become ill from contaminated milk due to bacteria grown on pump parts that were not properly cleaned. For more information, you can refer to CDC's website.
Unlike traditional breast pumps, our pump motor is connected directly to the pump parts. Refrigerated pump parts when brought out to room temperature may form condensation and any condensation on the diaphragm may get sucked into the pump motor. This will damage the pump motor and cause it to malfunction.
For convenience and also to minimise material used, our user's guide are all in soft copy on our website.
Refer to our product guide page for instructional videos. Our user's guide and troubleshooting guide can be downloaded there too. If you need further clarification or assistance on using our products, you can reach out to our LC hotline for assistance.