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Frequently Asked Questions

At Baby Express, our breast pumps are designed to suit modern busy mothers. Convenience and portability is our top priority. As small and simple as it may seem, our breast pumps definitely don't lose out in terms of features. Keeping it simple to operate while covering all the essential needs. And not compromising on the quality. Breastfeeding cannot be made any much easier. If you have any more questions, please feel free to WhatsApp us at +65 9720 7388!

General

Baby Express is a Singapore registered company, founded by a Singaporean mother. Our products are mostly made in China; factories with accredited international quality certifications and meets all safety standards as required. 

Also tested and used by ourselves! 😉

To assist our mothers better, Baby Express has started our journey on being a Lactation Consultant. 

We believe that every breast pump that is available in the market are good pumps. Similar to clothing, every brand works differently for everyone.

At Baby Express, being a working and breastfeeding mother ourselves, we understand the needs of Singaporean mothers better. We keep the essential functions of a breast pump and simplified the whole operating part. Making it user friendly, compact and convenient for modern mothers.

'Hospital grade breast pump' is a term used to describe the breast pump being a closed system, where breast milk does not come in contact with the motor. Thus making it suitable for multiple users. Most of the breast pumps also comes with a wide range of suction level which can better cater to the general public.

All our breast pumps are closed system, making it suitable for multiple users, and have suction levels ranging from 5 to 9 choices.

Unfortunately, we do not provide such services at the moment. Do note that you may be able to get general assistance from Breastfeeding Mothers' Support Group. If you need further assistance, we recommend that you seek help from a certified Lactation Consultant.

To assist our mothers better, Baby Express has started our journey on being a Lactation Consultant.

For breast pumps, we allow delay in start of the warranty period. However, this is an exception for mothers who bought it in advance. A proof of your baby's due date is required for this delay. Do upload it upon warranty registration, upon purchase.

You can head down to our authorised retailers to view and purchase our products. 

Orders are processed within 2 working days and delivery is done within 3 working days.

Pre-orders will be sent out immediately once stocks arrived and checked. 

For more shipping information, please refer to our Order & Shipping page.

Unfortunately, we would not be able to refund or exchange should you find that the breast pump does not fit you. If you are unsure about the the flange size fitting, please speak to us to find out more before making a purchase. Alternatively, head over to our retailers to pick up a nipple ruler to check out your size before proceeding to make a purchase. 

As suction pressure is very subjective to individual, we are unable to make any exceptions due to this. However do note that the starting of your pumping journey may not be as smooth as you think. It is normal to feel sore at the beginning, but not cause any injury. 

To have a smoother pumping experience, having a flange that fits nicely onto your nipple will help prevent some unnecessary discomfort/pain.

We recommend that you measure your nipple nearer to due date, or in the last trimester as nipple size may change. It may also change during the course of breastfeeding.

You can use a ruler to measure the diamater, add 2-3mm to the nearest available flange size. That is the general guide on the size to use. Alternatively, you can download our printable nipple ruler here or head down to any of our retailer to obtain 1.

No purchase required.

BE Mini X

Each set comes with a piece of silicone flange at 24mm. And 27mm sold separately.

BE Free

Each set comes with a piece of silicone flange at 24mm and 27mm.

For smaller sizes, you can pair with our flange inserts

Our pumps are compatible with wide neck bottles such as Avent and Spectra.

For slim neck bottles, Pigeon or Tommee Tippe, pair it with our bottle converter.

For Hegen bottles, pair it with their wide neck adapters.

Or pump directly into almost any milk bags with our milk bag clips.

All our pump parts can be steamed, boiled and UV sterilised. 

Wiping the pump motor, especially the bottom, after use, with a damp cloth is also a good practice to keep your pump motor clean. 

Note :

It is completely normal for pump parts to turn yellow when using a UV steriliser. This is due to the absorption of the UV pigmentation.

Do not flip motor and squeeze damp cloth while cleaning. Water droplets may enter the internal part through the air vent and damage it. 

Our breast pumps are designed to fit you, but each with its own pros and cons.

Check out our pump chart for some information for your consideration.

We sell our pumps individually as to allow mothers to choose their own style of pumping. Some mothers prefer to pump 1 side each time or some stay-at-home-mothers who latches, would only need 1 pump.

If you intend to exclusively pump or working, we would recommend that you get a pair as it helps to save time.

However, an alternative would be pairing the breast pump with our silicone milk collector or simply using a breast shield.

We highly recommend to follow the safety and hygiene guide provided by W.H.O. They recommend all pump parts to be washed and sterilised before/after every use.

Note :

Unlike traditional breast pumps, our pump motor is connected directly to the pump parts. Refrigerated pump parts when brought out to room temperature may form condensation and any condensation on the diaphragm may get sucked into the pump motor. This will damage the pump motor and cause it to malfunction.

For convenience and also to minimise material used, our user's guide are all in soft copy on our website.

Refer to our product guide page for instructional videos. Our user's guide and troubleshooting guide can be downloaded there too. If you need further clarification or assistance, please WhatsApp us at +6597207388.

If you have any more questions, please feel free to WhatsApp us at +65 9720 7388!