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Warranty Terms & Conditions

Baby Express products are warranted against defects in manufacturing materials and workmanship for a period of 12 months, from the date of purchase. Product(s) may be repaired or replaced with part(s) that is/are determined to be defective by our technical team and is/are covered by this warranty.

Baby Express reserves the rights to deem any warranty as invalid should the purchase cannot be verified, image tempered with and/or suspicious fraudulent acts. Warranty will also be deemed invalid should the product provided does not match description in receipt.

Warranty registrations should be done within 7 days upon receiving of product. 

 

Service Centre (appointment is required) :

38 Ang Mo Kio Industrial Park 2, Singapore 569511

Doorstep Servicing

Transport Fees : $25 per session, limited to certain residential areas only

Should you engage your own courier or external parties in providing such transportation services, we will not be liable for any damages, delays or loss once the product leaves our premises.
 

Warranty Period

Our warranty period will apply with respect to products supplied by Baby Express Singapore Pte Ltd and its' authorised retailers, and before the expiry of 12 months from the date of product purchased/delivered. If you are purchasing in advanced, prior the birth of your baby, proof of baby's due date (EDD) is required.

Proof of purchase/delivery or invoice and/or EDD/birth certificate (for purchases made in advanced <5mths) is strictly required for warranty claim during the warranty period. Warranty will be deemed invalid if unverifiable.

 

Warranty Coverage

Breast Pump Motor Only 

- software malfunction ; no suction, unable to switch mode, indication light error

- battery malfunction ; unable to charge, unable to use without plug, does not last as per indicated life*

- physical damage on motor* ; dent, scratches, misfitting, button not working 

* should be reported within 3 days upon receiving. 

UV Steriliser Bag

- software malfunction ; unable to turn on, indication light error

- physical damage* ; dent, scratches, misfitting, tear, button not working 

* should be reported within 3 days upon receiving. 

 

Baby Express's warranty DO NOT cover any products damaged by

- misuse/abuse/negligence

- liquid contact

- accidental damage (drop/mishandling)

- forceful use (forcefully removal)

- not complying to standard operating instructions

 

Should we find that the product was tempered with, Baby Express reserves the right to reject all warranty coverage and/or repair and/or replacement.