Baby Express reserves the right to decline any order from or through the website at our sole discretion. The price payable by you shall be the price listed on sales at the time your order is transmitted to us through the website. We reserve the right to amend the price of any product at any time, without prior notice
We only accept payment through our website or Baby Express's UEN. To protect customers from online scams, Baby Express strictly DO NOT accept any order through messages. When in doubt, please contact us at +65 97207388 to clarify.
By placing an order through www.babyexpress-sg.com, you are agreeable to all our terms & conditions.
Due to hygiene issues, once an order is dispatched, we would not be able to do an exchange.
Please only proceed to place your order if you are confirmed and comfortable with purchasing from us. We recommend buyers do their due diligence before making any purchases online to avoid getting scammed.
Baby Express is not liable for any wrong address or contact details provided. The buyer/customer is responsible for providing accurate address and contact details. Should there be any failed delivery, an additional charge may incur for re-delivery.
order processing
Orders will be processed within 2 working days. Daily order cut off time, 3pm.
Should any item be out of stock, or on a pre-order basis. The whole order will be on hold and will be shipped out once all item(s) have arrived. Additional charges may incur should you choose to have your order shipped out separately.
local shipping
Doorstep delivery - within 3 working days, free for orders above $85.00
Please expect delays during promotional period and national holidays.
Express delivery* - within 36 hours, chargeable at $15.00
*Please contact us at +65 97207388 to check availability and only proceed with our confirmation. Strictly no refunds on charges should you proceed without our confirmation.
international shipping
Doorstep delivery via international courier services - please check with us, for cost and delivery time, before proceeding as delivery time may vary.
Upon proceeding with an order, you are agreeable and understands that the delivery time provided, does not include delays at custom.
Baby Express is not liable for any delays at custom, for any known/unknown reasons. Estimated delivery date provided is excluding any delay (if any) at custom. Once an order is shipped out and arrives at the destination's country, it is considered delivered. Strictly no refunds will be made for such circumstances.
refunds and exchange
Once the order has been dispatched, we would not be able to amend, change or cancel your order.
For orders that are pending dispatch, cancellation is subject to our approval, with an admin fee of <10%, if any, charged by the payment vendor.
There is strictly no exchange for breast pumps once the order has been dispatched, left Baby Express premises or retail outlet. We strictly do not refund any product should you try and deem it as not suitable for you, at any given time.
For accessories and others, product(s) must be in original packaging, sealed, and subjected to our approval. Customers would need to be responsible for returning and/or bear charges involved for exchange.
Baby Express reserves the right to reject any exchanges that we deem invalid.
pre-orders
Strictly no order cancellation especially for pre-orders. We would also not be able to change your pre-order item.
Do note that pre-order delivery dates indicated are an estimate, and may have a delay of up to 7 working days. There will not be any compensation or cancellation allowed due to delays within the said period. Please only proceed should you be agreeable to the waiting time.
Should you require any further information, please feel free to WhatsApp us at +65 97207388.